FAQ

 

Q: How do I know the Peaches and Cream box is right for me? 

A: If you love getting happy mail, enjoy surprises, want to support local makers and like what you see in the past boxes, you should give it a try.

Q: $98/ season seems high, I see lots of boxes that are in the $50 range, why is that?

A: Most of the seasonal boxes that are in the $50 range are American, big brands and use a lot of items from discount markets. We are sourcing from local, small businesses and dealing in Canadian funds. If you look around there are other Canadian boxes in the $100 range. We hope you will appreciate the added value that comes from supporting Canadian and local. :) 

Q: I am worried about receiving items that will end up as junk or clutter in my house.

A: We completely understand. We don't like or want clutter either and to this end, have designed a box that is mainly consumable, all high quality and containing items that even if they aren't your style, will make beautiful gifts. We do not source from discount wholesalers but support local makers by purchasing their most popular and in season items. 

Q: What happens if I don't like the box and want to return it.

A: You can cancel your subscription at any time but we do not offer returns or refunds. If you receive a damaged item, we will replace it. Please let us know within 3 days. Being a small business working within the subscription model we don't have the capacity to accommodate returns. If you are unhappy, please contact us and we will do our best to come up with a solution. 

Q: How does the local drop off / pick up work?

A: Until our subscription app offers local delivery, we have set up a discount code to take off the regular shipping cost. Just enter this at check out. 

Cost and codes

$5 Delivery for Greater Victoria, Colwood, Landford, Sidney, and Saanich \

Code: LocalDelivery

We are also offering a free pick up option that will be in the greater Victoria area. Location will be sent out to those who choose this option

Code: LocalPickup

For greater Victoria When you check out, select local drop off as your shipping option and we will contact you to set it up. The dates will be both advertised and given to you directly. This is a great option, as it saves you money plus you get your box safely in your hands in a timely manner.

Q: Why do I have to wait so long for my box after I pay?

A: Because seasonal boxes are only sent out 4 times a year, depending on when you make your order you may have wait until the next shipping date. While this may feel unusual, what you are really doing is reserving your box, avoiding any sell outs. We are working on the idea of a welcome box for when you first sign up. Stay tuned.

Delivery dates are: 

March 1-15th

June 1-15th

September 1-15th

December 1-15th